Lenovo Camera or Webcam Not Working (READ)

Have you been asking “Why is my camera not working on Thinkpad?” or “How do I fix my camera on my Lenovo laptop Windows 10?” If you are having issues with your Lenovo Thinkpad camera not working, I’ll explain the steps you can take to resolve the problem.

The first step if your Lenovo Thinkpad camera is not working is to make sure the camera privacy slider is open. Next, is to ensure camera privacy mode is turned ‘off’ in Lenovo Vantage.

A webcam or camera are common on laptops and there are many reasons why they might not function properly. It could be the webcam is not detected or an application can not use it.

Keep reading to find out what are the common reasons and their solutions to a laptop camera not working.

Lenovo Thinkpad Camera Not Working

I’ve listed a few of the common issues with Lenovo laptop cameras.

  • An app that uses the integrated camera initially shows an image, but then freezes and/or closes.
  • The laptop camera turns on briefly then turns back off. Sometimes this repeats.
  • The webcam is not detected at all.
  • You see a grey crossed out camera image.

Let’s start with the most basic fixes first and work up to the more involved fixes.

Lenovo Camera Privacy Slider Open

More and more laptops, including Thinkpads, are equipped with a small privacy slider or shutter over the camera. It is located right next to the camera and you physically move the slider to cover the webcam.

Ensure camera privacy slider is open(not covering the camera)

Thinkpad Camera Privacy Slider

Many users don’t know their Lenovo laptop has a camera privacy slider because it is so small and unobtrusive. Double check you laptop and look for a very small slider located adjacent to the webcam.

Lenovo Vantage Camera Privacy Mode

Your Lenovo Thinkpad should come installed with a program called Lenovo Vantage. Use this to adjust the camera settings.

Lenovo Vantage

Open Lenovo Vantage and find My Device Settings –> Display & Camera

Make sure the setting for Camera Privacy Mode is set to Off. The toggle should be grey in color when disabled and an image should show.
You can either enable or disable the integrated camera through this application. If you don’t have it installed or need to upgrade to the latest version, find it in the Microsoft store.

Some people are seeing this setting keeps switching back to On. If this is the case, you have to make sure the physical switch next to the camera is open or turned on to enable the camera device.

Windows 10 Camera Privacy Settings

Windows 10 has privacy settings that allow you to enable or disable access to the integrated camera. Check these settings and set your preference for ‘Allow apps to access your camera.’
To use the Lenovo camera make sure this is set to On.

In Windows 10, from Start Menu open Settings -> Privacy -> Camera.

Also look for and adjust certain programs access to the camera.
Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

Windows Device Manager for Lenovo Camera

If the above steps have not resolved the Lenovo camera not working issue yet, it may be time to check the driver status. Uninstalling a device driver and then re-installing it often fixes device problems.

Open Device Manager and find Imaging devices. Check the device is not disabled and uninstall the driver if needed.

  1. Right-click on the Start Menu and select Device Manager, from here, click on Imaging Device.
  2. It will either list Lenovo EasyCamera or Integrated Camera.
  3. Right-click the camera and select uninstall to remove the driver.
  4. Restart Windows 10.
  5. Right-click on Imaging Device and select ‘Scan for hardware changes’.

This should re-install the camera driver and hopefully fix the issue. If it does not solve the problem, you will need to download and install an updated driver. Do so by going to Lenovo support or by using the Lenovo Vantage program to scan and download new updates and drivers.

This table lists some common Thinkpads and their camera driver levels.

ThinkpadCamera Driver VersionNotes
X1 Carbon Gen. 510.0.19041.20153 (Realtek)
5.0.18.82 (Sunplus)
Windows 10 Version 1803 or later
Yoga C740-15IMLRealtek_10.0.19041.20138
Sunplus_5.0.18.44
Supported on Yoga C740-14IML, Yoga C740-15IML
T480s (type 20L7, 20L8) 5.0.18.73 (Sunplus)
10.0.19041.20146 (Realtek)
 Windows 10 (Version 1709 or later)
X270 (Type 20K6, 20K5)5.0.18.73(Sunplus)
10.0.19041.20146(Realtek)
Windows 10 (Version 1709 or later)
11e (Type 20E6, 20E8)3.5.7.22Windows 10 (64-bit)

Note: If the camera driver is updated to Windows 10 version 1803 or earlier, the infrared camera may stop working on some models of Lenovo laptop. The solution is to also update the camera firmware to the latest level. The table below is from Lenovo.

IR Camera IDLegacy FirmwareNew Model FirmwareLegacy DriversNew Drivers
5986 111D3758 and lower3759 and higher10.0.15603.x and lower10.0.1xxxx.x and higher
04F2 B5AC0020 and lower0022 and higher3.5.x.x5.0.x.x
04F2 B5CF0020 and lower0022 and higher3.5.x.x5.0.x.x

Having issues with your webcam on an IdeaPad? Read my article titled: IdeaPad Camera Not Working to solve the problem.


Zoom Not Finding Camera?

If the Lenovo camera is not showing up in Zoom’s settings, try the following.

  • Make sure the camera is Off first, then start the application like Zoom. This sometimes help clear issues if the camera is already on.
  • Restart Windows and then try the application again, restarting commonly resolves many issues.
  • Lastly, consider uninstalling the application and re-installing it. A re-install or upgrade to the latest release may solve the issue.

Summary

This article covered many solutions to a Lenovo Thinkpad camera not working. Some of the most common fixes are to check if the privacy slider is closed or to simply reboot the laptop. If you have tried the above in the article but your Lenovo camera still doesn’t work, you may need to contact Lenovo support at this point to have the hardware repaired. However, by far, most issues are software or driver-related.