Why Is My Lenovo Laptop Keyboard Not Working? (Steps To Fix)

Is your Lenovo laptop keyboard not working? I see many keyboard issues on laptops. Either the keyboard stops work entirely or it’s just a few keys that are the issue.

To resolve a Lenovo laptop keyboard not working issue, there are a few steps to follow. We’ll need to isolate the issue to either software or hardware and then repair from there.

Do you have a laptop with keyboard issues?

Let’s get started determining the cause of the laptop keyboard issue. This article is for Lenovo laptops, but others might find it useful.


Are You Asking One Of These Questions?

  • How do you open the keyboard on a Lenovo laptop?
  • Why is my Lenovo laptop keyboard not working?
  • Can laptop keyboard be repaired?
  • How do you fix an unresponsive laptop keyboard?
  • Why do some keys on my keyboard not work?
  • How much does it cost to replace Lenovo laptop keyboard?

Discovering your laptop keyboard has stopped working puts an end to your productivity.
Knowing what to do when this happens can save you time and money.  If you can either fix the issue or repair and replace the keyboard yourself, you won’t have to contact support, send the unit off for repair and pay top dollar.

Is The Keyboard Problem Hardware Or Software?

We need to isolate the problem to know why your Lenovo keyboard is not working and where it is coming from.

Software Issue:

  • Can you boot into the OS and use the keyboard at all?

If there is no response then try booting into the BIOS/UEFI to see if the keyboard works here.

  • Another test is to use a bootable CD/DVD that will enable you to use the keyboard.

What you’re trying to do is find an alternate way of using the keyboard outside of the OS.

  • If the issue is with the operating system you’ll need to enable accessibility settings from the login screen by using the mouse. From there look at the device settings for issues. You might need to reinstall a driver.

You may need to reinstall a driver, check Lenovo support for updates.

Hardware Issue:


If it looks like the keyboard issue is hardware follow the step below. We’ll start with the basics.

  1. Turn off and unplug laptop.
  2. Turn the laptop over and gently shake to loosen and remove any dirt particles that might be stuck in the keys.
  3. Try blowing into and under each key or using a can of compressed air for this.

If you have no response from the keyboard, it might be time for a replacement.

If your Lenovo laptop is under warranty the replacement keyboard should be free of charge and either you send in the laptop or they ship the keyboard to you.

Normally you will need to send the laptop to them. See warranty lookup below. Purchasing a new keyboard can run from about $60 to $100 US.

Some Keys On Lenovo Laptop Keyboard Not Working

If you find only some keys do not work, it could be do to a faulty keyboard, in which case follow the replacement above. Otherwise, first try to shutdown the laptop, remove the battery and let the system drain, then reinstall and reboot.

Also for a keyboard not working, try to remove the keyboard as shown above, and check it’s connection to the system board. Occasionally this cable can become loose, causing odd keyboard behavior.

Remove Lenovo Laptop Keyboard:


Most laptop keyboards can be removed and will vary depending on model.
Lookup your model from the manufacturer for specific directions.

Several models of Lenovo laptops have replaceable keyboards, some older models had screws on back, newer have screws on front. See the hardware maintenance manual for your model.

For older Thinkpad laptop’s: In general you remove the necessary screws and slide the keyboard up and out, but know there is a cable connected to the laptop itself. You will need to disconnect/unplug this cable after lifting the keyboard out.

For newer Lenovo laptops, it will depend on the model. You either loosen screws on the back panel that hold the keyboard in place, or you remove two screws from under the TrackPoint buttons.

Next, slide the keyboard up and lift out, remember to disconnect the cable that is attached. Be sure to check the manual for your specific model; see the link above.

Remove Lenovo Keyboard
Lenovo Keyboard Removal

TIP:
A previous article I wrote explains how to check your warranty status as well as finding the right part number for your Lenovo laptop.  You can read that article: How To Find Lenovo Parts.

Windows 10 Keyboard Troubleshooter

  1. Click on the Windows Start Icon
  2. Type ‘Troubleshoot Settings” and press Enter
  3. Select ‘Troubleshoot’, then ‘Additional Troubleshooters’
  4. Find and click on ‘Keyboard’

Let the troubleshooter scan for and hopefully resolve any laptop keyboard issues it finds for your Lenovo.

What’s The Takeaway?

It’s usually worth investigating an issue with your Lenovo laptop keyboard not working to at least get an idea of the cause. If you do need to call the support number you can clearly identify and provide clear information to them as to what you need.

On the other hand, you might discover you are capable of the repair or fix yourself.
Replacing a laptop keyboard is in most cases not difficult. Review the manual for the specific laptop, remove some screws and then the keyboard.

Remember to remove the battery and unplug the unit first.  You can learn this DIY skill and save yourself time and money.
What are your experiences with laptop keyboard failures? Let me know..

If you want to learn more in depth skills to repair your Lenovo laptop, read my other article titled: Laptop Repair Primer

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