Lenovo Laptop Keyboard Not Working? (Steps To Fix)

Is your Lenovo laptop keyboard not working? I see many keyboard issues on laptops. Either the keyboard stops working entirely or it’s just a few keys that are the issue.

To resolve a Lenovo laptop keyboard not working issue, there are a few steps to follow. We’ll need to isolate the issue to either software or hardware and then repair it from there.

Do you have a laptop with keyboard issues?

Let’s get started determining the cause of the laptop keyboard issue. This article is for Lenovo laptops such as Yoga, Thinkpad, and IdeaPad, but others might find it useful.

Discovering your laptop keyboard has stopped working puts an end to your productivity.
Knowing what to do when this happens can save you time and money.  If you can either fix the issue or repair and replace the keyboard yourself, you won’t have to contact support, send the unit off for repair, and pay top dollar.

Keyboard Problem Hardware Or Software?

We need to isolate the problem to know why your Lenovo keyboard is not working and where it is coming from.

Software Issue:

  • Can you boot into the OS and use the keyboard at all? If there is no response then try booting into the BIOS/UEFI to see if the keyboard works here.
  • Another test is to use a bootable CD/DVD that will enable you to use the keyboard.

What you’re trying to do is find an alternate way of using the keyboard outside of the OS.

  • If the keyboard not working issue is with the operating system you’ll need to enable accessibility settings from the login screen by using the mouse. From there look at the device settings for issues. You might need to reinstall a driver.

You may need to reinstall a driver, check Lenovo support for updates.

Hardware Issue:

If it looks like the keyboard not working issue is hardware, follow the steps below. We’ll start with the basics.

  1. Turn off and unplug the laptop.
  2. Turn the laptop over and gently shake to loosen and remove any dirt particles that might be stuck in the keys.
  3. Try blowing into and under each key or using a can of compressed air for this.
  4. Remove the battery and press the power button for 15 seconds.
  5. Reinstall the battery and power on the laptop.

If you have no response from the keyboard, it might be time for a replacement.

If your Lenovo laptop is under warranty the replacement keyboard should be free of charge and either you send in the laptop or they ship the keyboard to you.

Normally you will need to send the laptop to them. See warranty lookup below. Purchasing a new laptop keyboard can run from about $60 to $100 US.

Lenovo Laptop Keyboard Locked

A locked Lenovo laptop keyboard can be fixed in three ways. See the steps below:

  1. Turn off the filter keys by pressing and holding the right shift key for 8 seconds. Alternatively, click Settings > Ease of Access > Keyboard > toggle off filter keys.
  2. Open the on-screen keyboard using the mouse by clicking Settings > Ease of Access > Keyboard and toggle on the on-screen keyboard.
  3. Re-install or update the laptop keyboard drivers using the mouse by right-clicking the Start menu > Device Manager > Keyboards > Drivers and select Update Driver.
  4. Lastly, reboot the Lenovo laptop.

Some Keys On Lenovo Laptop Keyboard Not Working

If you find only some keys on the keyboard do not work, first, try to shut down the laptop, remove the battery and let the system drain, then reinstall and reboot.

Also for a keyboard not working, try to remove the keyboard as shown above, and check its connection to the system board. Occasionally this cable can become loose, causing odd keyboard behavior.

Remove Lenovo Laptop Keyboard:

Most laptop keyboards can be removed and will vary depending on the model.
Look up your model from the manufacturer for specific directions.

Several models of Lenovo laptops have replaceable keyboards, some older models had screws on the back, newer have screws on the front. See the hardware maintenance manual for your model.

For older Thinkpad laptops: In general, you remove the necessary screws and slide the keyboard up and out, but know there is a cable connected to the laptop itself. You will need to disconnect/unplug this cable after lifting the keyboard out.

For newer Lenovo laptops, it will depend on the model. You either loosen screws on the back panel that hold the keyboard in place, or you remove two screws from under the TrackPoint buttons.

Next, slide the keyboard up and lift it out, remember to disconnect the cable that is attached. Be sure to check the manual for your specific model; see the link above.

Remove Lenovo Keyboard
Lenovo Keyboard Removal

TIP:
A previous article I wrote explains how to check your warranty status as well as finding the right part number for your Lenovo laptop.  You can read that article: How To Find Lenovo Parts.

Windows 10 Keyboard Troubleshooter

Run the Windows 10 troubleshooter to resolve your keyboard not working, see the steps below:

  1. Click on the Windows Start Icon
  2. Type ‘Troubleshoot Settings” and press Enter
  3. Select ‘Troubleshoot’, then ‘Additional Troubleshooters’
  4. Find and click on ‘Keyboard’

Let the troubleshooter scan for and hopefully resolve any laptop keyboard issues it finds for your Lenovo.

What’s The Takeaway?

It’s usually worth investigating an issue with your Lenovo laptop keyboard not working to at least get an idea of the cause. If you do need to call the support number you can clearly identify and provide clear information to them as to what you need.

On the other hand, you might discover you are capable of the repair or fix yourself.
Replacing a laptop keyboard is in most cases not difficult. Review the manual for the specific laptop, remove some screws, and then the keyboard.

Remember to remove the battery and unplug the unit first.  You can learn this DIY skill and save yourself time and money.
What are your experiences with laptop keyboard failures? Let me know…

If you want to learn more in-depth skills to repair your Lenovo laptop, read my other article titled: Laptop Repair Primer

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