Lenovo Laptop Freezing – How To Fix

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You’re here because your Lenovo laptop is freezing and you want to know how to fix it.

  • The reason for it freezing up will be either software or hardware related.
  • The cause of the issue can be difficult to isolate.
  • Follow the step-by-step procedures in this article to resolve your issue.

Causes of Lenovo Laptop Freezing

Though Lenovo laptops are some of the most reliable on the market, they’re not immune to the occasional freeze-up. The cause will be hardware or software-related, or a combination of the two.

Hardware-related causes of laptop freezing include:

  • Not Enough RAM
  • Processor Overheating
  • System Overheating
  • Corrupt Harddrive

Software-related causes of laptop freezing include:

  • Too Many Running Programs
  • Corrupt Driver Or Software
  • Malware Or Virus
  • Outdated BIOS Or Firmware

I’ll explain how to resolve each of these potential issues below as well as how to start diagnosing the problem.

Initial Troubleshooting Steps

You are using your laptop and find that all of a sudden it freezes on you. How do you begin to fix the issue?

First, you should investigate the cause of the freeze. Here are some steps to start troubleshooting Lenovo laptop freezing:

What Were You Doing When Your Laptop Froze?

In other words when did the laptop freeze? Were you installing a program or running an application? Try to remember which program or action prompted the freeze.

Does The Laptop Make Any Unusual Noise?

An unusual noise coming from the laptop may indicate the issue. This includes a loud fan noise or grinding, hard drive clicking, and other noises.

Does The Laptop Feel Hot?

Your laptop may be overheating. This can cause your Lenovo laptop to freeze. Check the bottom of your laptop for excessive heat and if it is excessively hot then turn the laptop off and let it cool off.

What Does The Display Show?

Did the display go black, or do you see the Windows Blue Screen of Death(BSOD)? This may indicate where the problem lies.

Can You Access The Task Manager?

The task manager is one of the best tools for troubleshooting Lenovo laptop freezing.

Press CTRL+SHIFT+ESC to open the task manager on your Lenovo laptop and check what processes are running and if any processes are using too much memory.

Now what?

Knowing the potential cause of your laptop freezing will inform you on how to fix the issue.

The next section details specific components and software you should check in order to resolve your laptop freezing issue.

How To Fix Your Lenovo Laptop Freezing

If your Lenovo laptop is frozen, you may be experiencing a system error or software issue. There are a few things you can try to fix the problem.

  1. First, try restarting the laptop to see if that resolves the issue.
  2. If the problem persists, try opening the Task Manager to force any unresponsive programs to close.
  3. If that doesn’t work, you may need to reboot into Safe Mode and run a virus scan.
  4. You can also try restoring Windows to an earlier point.

Note: If the laptop is completely unresponsive you will need to reboot it by holding the power button down for 5 seconds.

Note: Boot into ‘Safe Mode‘ if normal Windows is constantly freezing, preventing you from doing anything.

To restart in Safe Mode, open the Start menu and click on the power button. Then, hold down the Shift key and click on “Restart.”In the menu that appears, select “Troubleshoot” > “Advanced options” > “Startup Settings.” Finally, click on the “Restart” button. This will restart your laptop in Safe Mode. Once it’s in Safe Mode, shut down your laptop and restart it normally.

Now, if you have identified the cause of your Lenovo laptop freezing you can begin to resolve the issue. Follow the steps below.

1. Check The Fans

If the laptop is making a noise, it’s likely due to a fan or ventilation system that is malfunctioning. This can also cause the laptop to overheat and freeze.

Check the fans and vents on the laptop to ensure they are working properly.

An overheating laptop caused by dust build-up is a very common cause of Lenovo laptop freezing. If you find dust build-up, clean it out with some compressed air as needed.

2. Check CPU & RAM Usage

In order to diagnose hardware issues, it’s important to check the usage of your CPU and RAM. To do this, open the Task Manager with CTRL+SHIFT+ESC.

Click on “Details” to expand the usage graph. If either your CPU or RAM is over 90%, then this could be contributing to Lenovo laptop freezing.

What do you do?

The solution is to either increase the amount of RAM in your laptop or decrease the number of programs currently running.

  • Increasing RAM may or may not be an option depending on your laptop model. See my laptop upgrade articles. If you’re regularly running programs that are demanding on your computer’s resources, you may simply need to upgrade your RAM. This is an easy and relatively inexpensive fix that can be done yourself.
  • For the programs, you will need to sort through the list and decide on any you wish to remove or end their process.
Windows Task Manager

3. Run a Malware Scan

Malware and viruses can also cause Lenovo laptops to freeze. Run a full system scan with your anti-malware program to check if your laptop has been infected.

Windows has built-in anti-malware protection, but you should also consider using a third-party anti-malware program.

Run Malware scan
Run a malware scan

4. Run System File Checker

The System File Checker (SFC) is a Windows utility that scans and repairs corrupted Windows system files. It’s possible that Lenovo laptop freezing could be due to Windows system file corruption.

To run the System File Checker, open Command Prompt (type cmd in Search), right-click and select ‘run as administrator‘, and type sfc /scannow.

This will scan your system files and repair any corrupted files.

Run scannow

5. Check Your Hard Disk Drive

Sometimes the Lenovo laptop freezing issue can be caused by a failing hard disk drive. To check your hard disk drive, open the Start Menu and type “disk” in Search. Then click on Disk Management.

Now check if your hard disk drive is healthy or not under the ‘status’ tab. If the hard drive has errors, you may need to replace it. See how to remove a laptop’s hard drive.

A corrupt hard drive can also lead to freezing issues. If you suspect that this is the case, you’ll need to back up your data and then perform a clean install of your operating system.

6. Check The Event Viewer Log

The Event Viewer will provide you with details of all the issues that have happened on your Lenovo laptop.

Click on “Start” and type “Event Viewer”.

Go to the Windows Logs section, click on System and look for any error messages related to your laptop freezing issue.

7. Update Drivers and Software

Outdated drivers and software can also cause Lenovo laptops to freeze. Check for updates and install any available updates for drivers and software.

Try Lenovo Vantage

Lenovo Vantage is a good program to keep your laptop up to date with drivers. Lenovo Vantage is designed to automatically update your Lenovo laptop with the latest drivers and software.

Run Lenovo Vantage
Try running Lenovo Vantage

Try Lenovo System Update

Lenovo System Update can help to update Lenovo drivers and resolve Lenovo laptop freezing issues. You can open Lenovo System Update by typing “Lenovo” in Search.

Once Lenovo System Update is open, it will scan for Lenovo drivers that need to be updated and then suggest to you the best Lenovo driver updates.

Update Windows

Finally, make sure your Lenovo laptop is running the latest version of Windows. You can open Settings > Windows Update and check for any available Windows updates.

Installing the latest version of Windows will ensure your Lenovo laptop runs smoothly and with fewer errors.

8. Update Your BIOS or Firmware

Sometimes Lenovo laptops will freeze due to outdated BIOS or firmware. Check Lenovo’s support page for available updates and install them according to Lenovo’s instructions.

You will need to know your laptop model number to find the right BIOS or firmware updates. Lenovo System Update can also help you to update your Lenovo laptop’s BIOS or firmware.

9. Run a Diagnostic Test

If none of the steps above solved your Lenovo laptop freezing issue, you should consider running a diagnostic test. Lenovo has diagnostic tools available on its support page for Lenovo laptops.

These Lenovo diagnostic tests will help you determine what is causing Lenovo laptops to freeze.

For example, it may detect your RAM is failing and needs to be replaced. It may also detect any hardware issue with your laptop, such as a damaged hard drive or motherboard.

These are the steps you should take if your Lenovo laptop is freezing. Follow these steps and hopefully, they will help to solve your Lenovo laptop freezing issue.

Remember to always keep your Lenovo laptop up to date with the latest drivers and software for optimal performance.

If you’re still having trouble, contact Lenovo for additional support.

FAQs about Lenovo laptops and freezing

What causes Lenovo laptops to freeze?

Lenovo laptop freezing can be caused by a variety of factors, including outdated drivers and software, corrupt or faulty hard drives, overheating, or a BIOS issue.

How can I prevent a Lenovo laptop from freezing?

You should keep your Lenovo laptop up to date with the latest drivers and software. Additionally, make sure your Lenovo laptop is not overheating. Monitor temperatures using Lenovo Vantage and clean out dust regularly.

What should I do if the Lenovo laptop is freezing?

First, you should back up your data in case of a system crash. Then, try running a diagnostic test to check for any hardware or software issues. You can also try updating drivers and software or resetting Windows. If all else fails, contact Lenovo for additional support.

How can Lenovo System Update help with Lenovo laptop freezing?

Lenovo System Update is designed to automatically update Lenovo drivers and software. It can help you keep your Lenovo laptop up to date and resolve Lenovo laptop freezing issues.


Lenovo laptops are a great investment because they are durable and last a long time. However, like all machines, they are subject to wear and tear – and sometimes that can mean freezing.

In this blog post, we talked about some of the possible causes of your Lenovo laptop freezing, as well as how to fix it.

JS Author Picture

J.S. is the owner, content creator, and editor at Upgrades-and-Options.com. I’ve worked in the IT and Computer Support field for over 20 years. The server hardware in my computer labs has mostly been IBM, but I’ve supported Dell, HP, and various other hardware. In addition, as part of my lab administrator responsibilities, I’ve learned, supported, and repaired/upgraded network hardware such as Cisco routers and switches. READ FULL BIO >>

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